Unthread

Company Name: Unthread

Unthread

Unthread is an AI-powered customer support platform built into Slack. It categorizes customer conversations, tracks trends, and improves support efficiency.

Support Email: [email protected]

Unthread

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Overview

What is Unthread?

Unthread is an AI-powered omni-channel customer support platform that integrates seamlessly with Slack. It aggregates tickets and data from different customer interaction sources, allowing companies to manage support efficiently in Slack channels or direct messages. With Unthread, businesses can automatically categorize customer conversations, track trending topics, and analyze support data for continuous improvement. It also helps in prioritizing and tagging new conversations, ensuring that no customer query goes unnoticed.

Who will use Unthread?

  • Customer Support Teams
  • Businesses using Slack
  • Product Managers
  • Sales Teams

How to use the Unthread?

  • Step1: Sign up for an Unthread account.
  • Step2: Integrate Unthread with Slack by authorizing the app.
  • Step3: Configure your notification settings to manage how you receive support tickets.
  • Step4: Use the dashboard to view, categorize, and track customer queries.
  • Step5: Respond to customer inquiries directly from Slack.
  • Step6: Analyze trends and improve your support process using Unthread’s insights.

Platform

  • web

Key Features

The Core Features of Unthread

  • AI-driven conversation categorization
  • Ticket aggregation from multiple sources
  • Slack integration
  • Trend tracking
  • Prioritization and tagging of conversations

The Benefits of Unthread

  • Improves support efficiency
  • Enhances customer satisfaction
  • Provides actionable insights
  • Ensures no customer query is missed
  • Facilitates trend tracking and analysis

Unthread’s Main Use Cases & Applications

  • Customer Support Management
  • Trend Analysis
  • Customer Interaction Data Aggregation

Unthread Alternatives

Zendesk,Intercom,Freshdesk

Company

  • Website: https://unthread.io
  • Company Name: Unthread
  • Support Email: [email protected]
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  • LinkedIn: https://www.linkedin.com/company/unthreadai